Archive for customer retention
Use These CRM Software/Skills to Win Customer Loyalty
Customer service, customer satisfaction, loyalty programs, customer centric, CRM …. these and countless other terms are more than familiar to business just like yours, both large and small. If you are reading this post, you are also more than likely aware of the fact that it costs up to 20 times more to acquire a [...]
Customer Relationships – Can the Online World Eliminate the Real World?
In a recent article posted on CRM Daily, the discussion of online ease of use versus “in person” assistance comes into play. The discussion surrounding the way that the internet had become such a huge part of our everyday lives leads us to ask – at what point can ease of use override the need [...]
Customer Service Week – All Done? No Way!!
So, now that you’ve received some strategies to increase your customer service and raise the satisfaction levels of your customers, now what? Keep the Momentum Going!!! Just because Customer Service Week is over, by no means should you stop paying attention to your customers. If anything you should strive to treat them better every day [...]
Win Customers Back by Delivering Excellent Customer Service
“We’ve had customers leave us because of a lower price, then return to us because of the better service we provided.” This is a direct quote from my interview with Todd Wilson, owner of a lawn care service. He knows that customer value the personal touch and follow up, so he is determined to be [...]
5 Star Customer Service at the Apple Orchard
Small businesses have just as much to gain by superior customer service as large companies do. I was out today with my three children finishing up some last minute school supply shopping (yes, I am that mom). We took a route home that would take us by the Schwallier’s Apple Orchard where our family makes [...]
Loyal Customer Relationships – Do You Derail It Before You Even Start?
Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after the initial contact. Customer service is connecting the person with the product. It’s about making sure that clients know that we value their business, even if they have not yet had a business transaction with [...]
Customer Service Skills Make an Impact on Profits
Small business owners are recognizing that delivering excellent customer service impacts their bottom line. I was at a business conference last weekend and found it interesting that so many business leaders and owners were a bit surprised to realize the financial impact that delivering excellent customer service can make in their business – either positively [...]
Customer Service Impacting Stock Performance?
Deliver excellent customer service and experiences, watch your stock value rise! Finance has historically been a bit removed from the overall focus on Customer Experience Management, improving customer service, and the customer retention rates. The bottom line and stock performance have been exact measurable benchmarks that they can report to the shareholders and management. Lately, [...]
Customer Satisfaction and Service Lessons Taught by my Hairdresser
As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about customer satisfaction,customer service skills, and training. She really makes it a wonderful customer experience. I realized why I’ve stayed with the same hair stylist for more than 7 years…… I ALWAYS leave with a smile [...]
What Can Your Business Learn From a Carpet Cleaner?
While I was having my morning coffee and watching the first few minutes of a talk show to start my day, there was a commercial for Modernistic Cleaning. Modernistic Cleaning is a Michigan based carpet, upholstery, and tile cleaning company. The thing that struck me about this particular commercial is that they featured the “Voice [...]
