Archive for Customer loyalty
Restaurant Cleanliness – More Than Meets the Eye, It’s in the Customer’s Mind
Cleanliness in a restaurant is more important than most people realize. Aside from the obvious health codes and issues, the cleanliness perception of the customer is formed in areas not usually considered. Increase your customer satisfaction and loyalty of your patrons by paying close attention to the cleanliness of your establishment each and every day. [...]
Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!
For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste the local charm and uniqueness that is lost in many of the chain restaurants. Individuality is what makes the local restaurant stand out from the mass-marketed chains of steak, Italian, and All-American restaurants. Customer satisfaction [...]
Customer Satisfaction – She absolutely Will!!
This is a follow up to my last post which detailed my under-whelming experience in one branch of a large retail chain supermarket. I went to the location at which I usually do my shopping. After getting my non-perishables, I headed to the deli for, yes, more sandwich meat and a roasted chicken. I walked [...]
Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction
I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI. I asked the server about a particular dish and she went into a detailed description of it, and then told me that it tasted delicious. I then asked about a different dish described as “Greek”, received another detailed description, completed with [...]
Give Customers What They Ask For and Increase Your Service
Some businesses are wondering what they can do to increase their profits and increase their customer satisfaction levels. K&M Foods smartly acted on requests that were coming in from customers. An article in The News Dispatch based in Michigan City, Indiana describes how one business is listening to what the customer wants and literally delivering [...]
Train Your Staff to be Cheese Experts for Your Customers
Ever been frustrated when you ask someone who works in a place of business about a product and they really can’t answer your questions? Trained associates can help. As detailed in The Gourmet Retailer, The International Dairy-Deli-Bakery Association (IDDBA), Madison, Wis., has partnered with LearnSomething, Inc. (LS), Tallahassee, Fla., prominent cheese manufacturers DCI Cheese Company, [...]
Help Your Customers – Increase Their Loyalty and Customer Satisfation
Please tell me that you’ve done what I did yesterday…. I went in to the supermarket to just pick up a gallon of milk, some eggs, and a loaf of bread. But, when I passed the chips ailse, I picked up some that were on sale, a bag of apples, three cartons of yogurt, and [...]
Your Customer Is Standing Right In Front of You!!!!
I recently was told a story that was too good not to pass along. My friend had dropped his daughter off at dance class and went to the pizza place located next door to bring pizza home for dinner. As he walked in, the two pizza makers were both on the phone taking orders and [...]
Being Customer Centric – Good Customer Service Equals High Customer Satisfaction
I receive the “Simple Truths” newsletter and glean so many practical business and life lessons from it. Here is an excerpt that is truly worth passing on. I highly recommend signing up for this newsletter. The power of focus is critical to your success in business…and also in life. I must admit, however, that this [...]
Trust and Relationships – These Improve Customer Satisfaction and Business Profits
Looking for a way to improve customer satisfaction, customer loyalty, and increase profits? Here is a perfect example of being Customer Centric. There is a company that sold gift certificates to local Chambers of Commerce in West Michigan. The certificate were to be used in local area businesses as cash. However, the company that sold [...]
