Transforming the Customer Experience
Improving The Customer Experience Through Excellent Service & Training
Improving customer service and the customer service experience is something that both small businesses and large companies are always trying to do. The great thing is that the answer on how to do that comes from one source – your customers. Asking your customers questions about the way they do business with you will gain [Read More]
I just came across an article that highlights what can, and hopefully should, happen when you start responding to what your customers really want. In League City, the municipality started fixing the concrete sidewalks that so many of the residents had been complaining about for quite a while. This, in and of itself, is a [Read More]
So, what to do with that letter complimenting that good customer service? Who doesn’t like to receive a compliment? You’ll be hard pressed to find a person in the world that truly doesn’t like to receive a compliment. How many people actually take the time to send a compliment letter or email? The answer to [Read More]
When we are looking to increase customer satisfaction and loyalty through customer intimacy, it again boils down to asking questions of your customers. You know you have a good quality product. You know you provide pretty good service. But do you really think it’s a case of “Build It and They Will Come?” You need [Read More]
How many products are there out in the world for us to use and consume? Trillions, if not more. How many companies actually ask you what you think of their products? Just a fraction of those trillions. How many companies actually consider and act on the feedback they receive? The number decreases dramatically. The point [Read More]
Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it would be to have old customers tell you how the previous owner had driven customers away with their poor customer service? That’s exactly what one entrepreneur found when he purchased a Rocky Mountain Chocolate Factory [Read More]
The other day, I ordered some nutritional supplements from a source that was recommended to me, Prograde Nutrition. I had never ordered from them before, but someone that I have a high respect for in the health field recommended them. Upon completing my order, I received the best follow up email I have ever received [Read More]
Why do you currently bank where you do? Is it because you have a relationship with a particular banker? Why do you stay with your current financial adviser? Most likely because you have a strong relationship with them. What level of customer service to you expect? What is the best way to develop relationships and [Read More]
The profitable companies are those that are truly listening to their customers. Customers will tell you exactly what they like and don’t like about your company and products. Many companies tailor their products and services around the feedback that their customers have given. Many clients ask me how to get the feedback. The answer is [Read More]
