Archive for customer feedback
Customer Intimacy – What is it About Our Product?
When we are looking to increase customer satisfaction and loyalty through customer intimacy, it again boils down to asking questions of your customers. You know you have a good quality product. You know you provide pretty good service. But do you really think it’s a case of “Build It and They Will Come?” You need [...]
Give the People What They Want!
How many products are there out in the world for us to use and consume? Trillions, if not more. How many companies actually ask you what you think of their products? Just a fraction of those trillions. How many companies actually consider and act on the feedback they receive? The number decreases dramatically. The point [...]
Customer Service and Chocolate – The Ideal Combination
Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it would be to have old customers tell you how the previous owner had driven customers away with their poor customer service? That’s exactly what one entrepreneur found when he purchased a Rocky Mountain Chocolate Factory [...]
Can You Use Social Media To Reach More of Your Customers?
Are you looking for the newest way to connect with your customers? Well, since you are on the internet reading this post, you have access to the newest way companies are taking initiative to interact with their customers – Social Media. Facebook and Twitter are the top two players in the social media world. These [...]
Great Follow Up Example that Increased Customer Satisfaction
The other day, I ordered some nutritional supplements from a source that was recommended to me, Prograde Nutrition. I had never ordered from them before, but someone that I have a high respect for in the health field recommended them. Upon completing my order, I received the best follow up email I have ever received [...]
Your Customer Satisfaction is Dependent Upon Your Relationship with Them
Why do you currently bank where you do? Is it because you have a relationship with a particular banker? Why do you stay with your current financial adviser? Most likely because you have a strong relationship with them. What level of customer service to you expect? What is the best way to develop relationships and [...]
Customer Feedback – Are you listening?
The profitable companies are those that are truly listening to their customers. Customers will tell you exactly what they like and don’t like about your company and products. Many companies tailor their products and services around the feedback that their customers have given. Many clients ask me how to get the feedback. The answer is [...]
