Archive for Customer Experience Management
How to Make Your Customers WANT to Give You Money
I’m thrilled to present a guest blog post from one of my favorite sites www.FlyingPigCommunications.com and speaks directly to the experience we all desire to create for our customers. by Laura Petrolino In these tough economic times, it may seem like a false hope to create an environment where your customers not only freely pay [...]
Are Thank You Notes to Business Customers Silly?
Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m not an expert runner (except in my own mind), I usually go to a department store, try on a few shoes, and buy a pair at a reasonable price. This time, I took the advice [...]
Top Ten List to Improve Customer Service and Satisfaction
Dear Customer Service Leader: It’s us, your staff. You’ve been talking to us lately about how we should focus on improving customer service with our company. So, in order to do that, we’ve compiled a list of things that we need from you to help us deliver excellent customer service. OUR TOP 10 WISH LIST [...]
Let Your Customers Drive Your Business Plan
Chris Voss, a Social Media Consultant, posted the following video on his blog and I wanted to be sure to pass it along. It goes over many of the things that we’ve discussed here regarding letting your customers help you shape your business model. Enjoy!
Enough about Me, let’s talk about Me
by Kevin Stirtz Several times a year I get a CD from a well-known PR consultant. She is a very aggressive and consistent promoter of her business. She has done a good job making herself well-known in her niche. But, when I listen to her CD I often resist her message. Not because of its [...]
Integrity Builds Customer Satisfaction, Service, and Loyalty
Customer loyalty is a direct result of the integrity displayed by the company. Integrity – adherence to moral and ethical principles; soundness of moral character; honesty. In the business world today, integrity is something that we hope to find in the companies that we interact with. The successful companies are those that have integrity as [...]
Managing the Customer Experience is Good Business
Customer Experience Management is Good Business When we consider customer service and it’s basic premise, it really comes down to the fact that it’s just the right thing to do. If people pay me money for something, I can’t imagine a scenario where it wouldn’t be the right thing to be appreciative and deliver the [...]
Deliver Excellent Service Always-Value Add with Purchase Points
The ability to make each customer feel as if they are the most important customer – this is the experience customers crave. Everyone knows they are not your only customer, but if they felt that they were important to you when they last did business with your company, they will return to you. If you [...]
Excellent Customer Service is the Best Prescription
I love being a mom more than anything else in the whole world, even chocolate. But, one of the things I dread as a mom is getting that phone call from school informing me that one of my children has “Pinkeye.” So, last Tuesday, I picked up my daughter from school and headed to the [...]
Congratulate Your Customers to Enhance the Relationship
Enhancing the customer experience sometimes has nothing to do with the product or service that you provide. Customer experience management is all about focusing on that customer and the way they do business. Customer satisfaction dramatically increases when you reach out to your customers for something relevant to them and their business. It’s about building [...]
