Transforming the Customer Experience
Improving The Customer Experience Through Excellent Service & Training
Don’t hoodwink your customers! It’s not a good business practice , it’s terrible customer service, and it’s just morally the wrong thing to do. Usually on Monday’s I try to find an upbeat story to blog about. But, I found this story and it really bothers me. The original story can be found here for [Read More]
Connecting with customers is essential to customer loyalty and satisfaction. It takes a special company, and a special representative, to really make that connection one that makes the news and touches hearts. Luka is a little boy at the age of 7, but is the customer in this case. He saved up all of his [Read More]
I just came across an article that highlights what can, and hopefully should, happen when you start responding to what your customers really want. In League City, the municipality started fixing the concrete sidewalks that so many of the residents had been complaining about for quite a while. This, in and of itself, is a [Read More]
The unhappy customer who is complaining We’ve all had them. Some yell, some cause a scene, some silently simmer. Believe it or not, it is a very good thing to have a customer that is unhappy because you have the opportunity to regain their trust and even turn them into one of your most loyal [Read More]
Customer Satisfaction – How Much Are You Willing to Do? This has been the hottest 12 months in recorded history. As some of you have been letting me know, your sales are either the best or the worst these past 12 months in your recorded history. I’ve been suggesting a way to determine how in [Read More]
Resolving a customer complaint isn’t just about handling the issue, it’s the way you handle the issue. Customer satisfaction and customer retention depends on it. Here is how one unsuspecting restaurant lost a customer for life. My family and I were on a weekend getaway in northern Michigan and stopped in at a restaurant to [Read More]
Customer Complaints? Don’t Push Them Off I recently came across an article that had the perspective that an answering service is a helpful way to diffuse customer complaints. The article, Why An Answering Service is an Excellent Option to Diffuse Customer Dissatisfaction stated that having a 3rd party resource to handle complaints would be advantageous [Read More]
