Archive for cultural mindset
Patience is a Virtue!
I just wanted to dedicate a special blog post to the folks at GoDaddy.com. I spent almost two hours on the phone with tech support at GoDaddy.com today with some issues regarding my email account. Doug, the tech, was more patient that I would have expected. I had already spent quite a bit of time [...]
Where is the Service for the Customer?
I ran across an interesting situation the other day. My son received the 5th Harry Potter book as a Christmas gift. Since he is currently reading that book, I took it back to exchange it at a large local bookseller for the 6th book in the series. I had the receipt that showed the book [...]
Excellent Customer Service is Where It’s At
To survive and prosper in today’s environment, and to advantage of opportunities when better times return organizations should change their cultures to growing, tending, and replanting their customers, rather than slashing-and-burning them. They should treat every one who has done or is doing business or could do business as golden, because they are: it is [...]
Follow Up and Follow Through to Your Customer’s Hearts and Loyalty
Follow up and follow through are two completely different things, but both can make or break the relationship that you have with your customers. I have a personal example that will demonstrate both dynamics. I belong to the local Chamber of Commerce. Through this association, I am supposed to receive a discount on various products [...]
Thank you, Thank you, Thank you!
Thank you , Thank you , Thank you In real estate, we hear that success is all about three things, Location, location, and location. If your, or your company’s, success depends on your customers (which they all do) three things to live (and grow by) are Thank you, thank you, and thank you. It is [...]
Smaller Retailers CAN Prevail Over Their Larger Competitors with Relationship Building
In this article by John Tozzi, How Small Stores Can Lure Holiday Shoppers printed on September 25, 2008 by CRM Daily, it seems that smaller retailers are going to have an advantage over their larger competitors this holiday season. In whatever market they’re targeting, small retailers need to court their best customers this holiday season. [...]
Keep Social Networking Sites in Mind When Handling Your Customers
The article, How Companies Use Twitter To Bolster Their Brands by Rachael King appearing in CRM Daily.com just goes to show how powerful social networking sites actually are. Keep in mind the statistics…. Happy customers tell four to five people about their experiences. On the other hand, dissatisfied customers tell nine to twelve people about [...]
How Much Does a Bad Attitude in Customer Service Cost You?
We’ve all had bad days. The car wouldn’t start, the kids were slow in getting ready and caused you to be late for a meeting, you overslept, you had an argument with a loved one….. All of these are valid reasons for having a bad attitude… but only your model of the world. If these [...]
First Impressions Count!
“You never have a second chance to make a first impression.” How true this is! It takes only a few seconds for people to make a customer service judgment about you and your organization. Make the first impression count in a positive way. Here are a few of the top deal makers or breakers that [...]
Establishing Superior Customer Service is a PROCESS, not an Event
In speaking with many companies, I am frequently told “Oh, we have customer service under control. We put our staff through training when they are hired. We even have training programs that we occasionally have for our staff. They really enjoy those events.” Holding Customer Service Training Programs for your staff is an excellent idea [...]
