Archive for cultural mindset
Do You Tolerate Bad Service?
If you have staff in your organization that are providing poor service, you have two options – provide them the direction they need, or they need to be let go. By allowing just one staff member to provide poor service, it will become a festering problem quickly. It sends the message to your other staff [...]
What Does it Take for Customer Satisfaction? Service with a Smile!
I went to my local mall today to do some last minute shopping. As I was passing through JC Penny to get the main part of the mall, I noticed some clothes that I liked and tried them on. As I was walking toward the counter to purchase some items, I noticed that there was [...]
Zappos – A Customer Satisfaction Gold Standard
I came across an article just now that I felt compelled to pass along. Zappos is renowned for it’s excellent customer service. This article is written by two members of the call center team. If you have the time, please take a few minutes to read this fantastic article. Winning Customers Through Effective Call Center [...]
Customer Satisfaction – She absolutely Will!!
This is a follow up to my last post which detailed my under-whelming experience in one branch of a large retail chain supermarket. I went to the location at which I usually do my shopping. After getting my non-perishables, I headed to the deli for, yes, more sandwich meat and a roasted chicken. I walked [...]
Customer Service – Is it in your DNA?
When I meet with prospective clients, one of the first questions that I ask is “What is the main purpose for your company and how do your customers fit into that?” What is interesting is how many companies haven’t really identified their main purpose. They do have an idea that interested them enough to start [...]
Help Your Customers – Increase Their Loyalty and Customer Satisfation
Please tell me that you’ve done what I did yesterday…. I went in to the supermarket to just pick up a gallon of milk, some eggs, and a loaf of bread. But, when I passed the chips ailse, I picked up some that were on sale, a bag of apples, three cartons of yogurt, and [...]
Being Customer Centric – Good Customer Service Equals High Customer Satisfaction
I receive the “Simple Truths” newsletter and glean so many practical business and life lessons from it. Here is an excerpt that is truly worth passing on. I highly recommend signing up for this newsletter. The power of focus is critical to your success in business…and also in life. I must admit, however, that this [...]
“Friendliness” Ranks High for Customer Satisfaction
When making hiring decisions within your organization, be sure to consider the “friendliness factor.” Customers make their purchasing decisions based on how they feel. When they are developing relationships with their service and product supplies, a person who smiles, is inviting, and is easy to talk to ranks high in the preferred qualities that customers [...]
Be Customer Centric: Learn Your Customer’s Names
“Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old sitcome “Cheers” really do hold a lot of relevance in today’s business world. Think about it, why did the old gang always meet at “Cheers” at the end of the day or when they needed [...]
Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers
Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent way to remind your clients that you are interested in their satisfaction with your product or service. Ask them how the project/product is functioning for them and what suggestions or feedback they have. By doing [...]
