Transforming the Customer Experience

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Transforming The Customer Experience

What to Do With Customer Survey Feedback to Improve the Customer Experience

Customer feedback is a critical component of any customer service program.

Today’s successful companies are those that are truly partnering with their customers and integrating their feedback. The smart companies are being

proactive about improving their customer service by asking their customers directly what they can do to retain their business.
In order

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How to Drive Customers Right Into the Arms of Your Competition

Many studies suggest that a lot of customers are non-confrontational and won’t address a complaint with a manger of a business.  They’ll simply take their business elsewhere without telling you why.  Many businesses aren’t even aware that they are losing you as a customer in the first place.  Following are

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