Remember Thank You notes? The things that we encouraged to write as kids every birthday or holiday when we received gifts from relatives or friends? My own personal experience is that I didn’t enjoy writing them at all. But, my mom had a point – “They made an effort toContinue Reading –
Transforming The Customer Experience
Successful orthodontists are the doctors that understand that the “Old School” method of practicing medicine simply won’t make it in today’s world.
Patients are customers. Beyond quality orthodontic care, they are also looking for quality customer experiences and service. It’s a high touch industry and in need of more discussion andContinue Reading –
Who would you prefer to spend your money with – someone who gets to know you and values your business, or at a company where you feel like just another number?
Customers are willing to spend more money on a product that they know is not necessarily “state of the art”Continue Reading –
Improving customer service in the way we handle customer complaints will serve you well. We’ve all had those customers that come looking for an argument when an issue arises. The number one way to win them over?
Use empathy. Most of the time, customers simply want someone to genuinely listen toContinue Reading –
The fastest and easiest way to turn around the lack of customer service that we are currently experiencing is to, as business leaders, practice what we preach.
So many times, our teams within our organization have not been properly trained or even told what is expected of them. Because of this,Continue Reading –