I often work with clients to create customer surveys to get valuable feedback from customers about the way they do business, ways to improve, what is working, what isn’t, etc. One of the most frequent discussions we have is around my guidance to avoid having a neutral response available for theContinue Reading –
Transforming The Customer Experience
Customer service is an obvious and crucial focus for any company looking for sustainable financial success. You MUST focus on customers. You MUST value and appreciate the business, revenue, and referrals they bring you. Customers today are leaving businesses that take them for granted. Customers are looking for those businessesContinue Reading –
Improving customer service requires the fine art of working with frustrated and upset customers. We’ve all had them. We all know the principle that if you can successfully turn around an upset customer, they’ll be more loyal to your company than if they never had an issue at all.
One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is to encourage your staff to proactively “Connect the Dots” for your customers.
Customers are looking to service and product providers not only to help make the purchase, but to help themContinue Reading –
What is one of the biggest mistakes companies make in their customer service efforts?
Not asking for or not encouraging customer feedback.
The customers are the people keeping you in business. Listen to them.
Many of us go about our day and do business with our usual vendors day in and day out.Continue Reading –