We’ve all had bad days. The car wouldn’t start, the kids were slow in getting ready and caused you to be late for a meeting, you overslept, you had an argument with a loved one….. All of these are valid reasons for having a bad attitude… but only your modelContinue Reading –
Transforming The Customer Experience
“You never have a second chance to make a first impression.”
How true this is! It takes only a few seconds for people to make a customer service judgment about you and your organization. Make the first impression count in a positive way. Here are a few of the top dealContinue Reading –
In speaking with many companies, I am frequently told “Oh, we have customer service under control. We put our staff through training when they are hired. We even have training programs that we occasionally have for our staff. They really enjoy those events.”
Holding Customer Service Training ProgramsContinue Reading –
In a recent article by Joseph Michelli, the benefits of being able to anticipate the needs of the customer and providing an exceptional experience were covered.
The case was made that a company can have all of the data and technology in the world, but what distinguishes the successful companies isContinue Reading –
Have you ever been upset when a company makes a promise that it doesn’t fulfill? This is one of the easiest ways to lose customers. Otherwise known as “Over-promising and Under-delivering”, this demonstrates the company’s lack of commitment to follow through and satisfying the needs of their customers.
If your companyContinue Reading –