When customers physically are in our business or organization, how are they treated? One of the most important points that I stress is that it is essential to acknowledge customers as soon as possible. There are few things more aggravating than having to look for a sales person or receptionistContinue Reading –
Transforming The Customer Experience
In this article by John Tozzi, How Small Stores Can Lure Holiday Shoppers printed on September 25, 2008 by CRM Daily, it seems that smaller retailers are going to have an advantage over their larger competitors this holiday season.
In whatever market they’re targeting, small retailers need to court their bestContinue Reading –
The article, How Companies Use Twitter To Bolster Their Brands by Rachael King appearing in CRM Daily.com just goes to show how powerful social networking sites actually are.
Keep in mind the statistics…. Happy customers tell four to five people about their experiences. On the other hand, dissatisfied customers tell nineContinue Reading –
We’ve all had bad days. The car wouldn’t start, the kids were slow in getting ready and caused you to be late for a meeting, you overslept, you had an argument with a loved one….. All of these are valid reasons for having a bad attitude… but only your modelContinue Reading –
“You never have a second chance to make a first impression.”
How true this is! It takes only a few seconds for people to make a customer service judgment about you and your organization. Make the first impression count in a positive way. Here are a few of the top dealContinue Reading –