I just wanted to dedicate a special blog post to the folks at GoDaddy.com. I spent almost two hours on the phone with tech support at GoDaddy.com today with some issues regarding my email account. Doug, the tech, was more patient that I would have expected. I had already spentContinue Reading –
Transforming The Customer Experience
“Our second resolution is for businesses, including the Craig Daily Press: Remember how important customer service is to success.
Many local businesses have worked in 2008 to boost up customer service, but there always is room for improvement in this area.
We urge everyone to keep moving forward in delivering excellentContinue Reading –
I ran across an interesting situation the other day. My son received the 5th Harry Potter book as a Christmas gift. Since he is currently reading that book, I took it back to exchange it at a large local bookseller for the 6th book in the series. I had theContinue Reading –
To survive and prosper in today’s environment, and to advantage of opportunities when better times return organizations should change their cultures to growing, tending, and replanting their customers, rather than slashing-and-burning them. They should treat every one who has done or is doing business or could do business as golden,Continue Reading –
Follow up and follow through are two completely different things, but both can make or break the relationship that you have with your customers.
I have a personal example that will demonstrate both dynamics.
I belong to the local Chamber of Commerce. Through this association, I am supposed to receive a discountContinue Reading –