I ran across an interesting situation the other day. My son received the 5th Harry Potter book as a Christmas gift. Since he is currently reading that book, I took it back to exchange it at a large local bookseller for the 6th book in the series. I had theContinue Reading –
Transforming The Customer Experience
To survive and prosper in today’s environment, and to advantage of opportunities when better times return organizations should change their cultures to growing, tending, and replanting their customers, rather than slashing-and-burning them. They should treat every one who has done or is doing business or could do business as golden,Continue Reading –
Follow up and follow through are two completely different things, but both can make or break the relationship that you have with your customers.
I have a personal example that will demonstrate both dynamics.
I belong to the local Chamber of Commerce. Through this association, I am supposed to receive a discountContinue Reading –
Customer service is the way to distinguish your organization from your competitors. Find ways to surprise and delight your customers. “It is the service we are not obliged to give that people value most.” – James C. Penny.
I recently had lunch at the California Pizza Kitchen. My friend and IContinue Reading –
Thank you , Thank you , Thank you
In real estate, we hear that success is all about three things, Location, location, and location.
If your, or your company’s, success depends on your customers (which they all do) three things to live (and grow by) are Thank you, thank you, andContinue Reading –