My family and I are busily packing for our annual trip to Cancun. We both like to have watches with us when we travel to make sure we meet up on time. Since I use my iPhone as my clock, I don’t wear watches anymore and found that my watchContinue Reading –
Transforming The Customer Experience
Want to know how to give perfect customer satisfaction? By recognizing that it is PROGRESS, not perfection that counts.
I recently met with a client who was having issues with his team and with staff morale. He seemed a bit overwhelmed by our discussion. Recognizing that there were many areas thatContinue Reading –
Everyone knows the buzzword and implications of being “Customer Centric.” It means to focus on your customers and keep your customers in mind when evaluating processes and products within your organization. And, everyone knows that without our customers, we would not be in business at all.
However, what many companies failContinue Reading –
“Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old sitcome “Cheers” really do hold a lot of relevance in today’s business world. Think about it, why did the old gang always meet at “Cheers” at the end ofContinue Reading –
Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers
Staying in contact with your customers has many advantages, both for you and for them.
Follow up is an excellent way to remind your clients that you are interested in their satisfaction with your product or service. Ask them how the project/product is functioning for them and what suggestions or feedbackContinue Reading –