Transforming the Customer Experience

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Transforming The Customer Experience

Customer Service – Which Comes First – the Customer or Your Staff?

Customer service is an obvious and crucial focus for any company looking for sustainable financial success.  You MUST focus on customers.  You MUST value and appreciate the business, revenue, and referrals they bring you. Customers today are leaving businesses that take them for granted.  Customers are looking for those businesses

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Excellent Customer Service is PROACTIVELY Connecting the Dots

One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is to encourage your staff to proactively “Connect the Dots” for your customers.

Customers are looking to service and product providers not only to help make the purchase, but to help them

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Customer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints…  The thing to understand is that the companies that use these practices recognize higher levels of customer satisfaction and customer loyalty.  Why is this?  Well, I’m happy to explain.

The companies that take the time to do this understand that while we

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