Customer service is an obvious and crucial focus for any company looking for sustainable financial success. You MUST focus on customers. You MUST value and appreciate the business, revenue, and referrals they bring you. Customers today are leaving businesses that take them for granted. Customers are looking for those businessesContinue Reading –
Transforming The Customer Experience
Improving customer service requires the fine art of working with frustrated and upset customers. We’ve all had them. We all know the principle that if you can successfully turn around an upset customer, they’ll be more loyal to your company than if they never had an issue at all.
One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is to encourage your staff to proactively “Connect the Dots” for your customers.
Customers are looking to service and product providers not only to help make the purchase, but to help themContinue Reading –
What is one of the biggest mistakes companies make in their customer service efforts?
Not asking for or not encouraging customer feedback.
The customers are the people keeping you in business. Listen to them.
Many of us go about our day and do business with our usual vendors day in and day out.Continue Reading –
Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints… The thing to understand is that the companies that use these practices recognize higher levels of customer satisfaction and customer loyalty. Why is this? Well, I’m happy to explain.
The companies that take the time to do this understand that while weContinue Reading –