Transforming the Customer Experience

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Transforming The Customer Experience

Excellent Customer Service is PROACTIVELY Connecting the Dots

One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is to encourage your staff to proactively “Connect the Dots” for your customers.

Customers are looking to service and product providers not only to help make the purchase, but to help them

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Customer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints…  The thing to understand is that the companies that use these practices recognize higher levels of customer satisfaction and customer loyalty.  Why is this?  Well, I’m happy to explain.

The companies that take the time to do this understand that while we

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Customer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Getting new customers, keeping those customers, and making more money are the goals you have for your business, right?

Then let me share one of the most crucial factors into setting up that equation – DEFINE your ideal desired company culture!

If I could shout this from the mountain tops, I absolutely

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