Bad customer service – we’ve all experienced it. The receptionist that seems impatient with us on the phone. The server at the restaurant that is condescending and rude, thus ruining our dining experience. The clerk at the store that seems to think we are invisible and rolls her eyes whenContinue Reading –
Transforming The Customer Experience
The secret sauce to getting more customers and making more money? Show Your Customers The LOVE!
It doesn’t get any simpler than that. Think about the way we build personal relationships… we see someone we are attracted to, we do things to get them to notice us, we try to findContinue Reading –
Customer service and being nice can make or break a first impression, especially in a medical office. My family recently changed insurance companies due to the recent health care changes. We were heartbroken that this also meant we had to change our physicians we’d been with for the past 10Continue Reading –
Resolutions Don’t Work… HABITS Do
First off, I hope all of you had a wonderful holiday season and are looking forward to the promises and opportunities of 2015.
Many of you likely fell into the nostalgic traditions of setting New Year’s Resolutions with big plans and the best of intentions.
And… like theContinue Reading –
I preach continually about the importance of Customer Service and am really happy to share this personal story.
Last week I was on my annual pilgrimage to Chicago with some good friends. Every year, I mean EVERY year, we dine at Quartino’s restaurant. We happened to find ourselves there about 8Continue Reading –