Transforming the Customer Experience

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Transforming The Customer Experience

Customer Service – It CAN Earn You Loyal Customers!

I preach continually about the importance of Customer Service and am really happy to share this personal story.

Last week I was on my annual pilgrimage to Chicago with some good friends.  Every year, I mean EVERY year, we dine at Quartino’s restaurant.  We happened to find ourselves there about 8

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Customer Service – Which Comes First – the Customer or Your Staff?

Customer service is an obvious and crucial focus for any company looking for sustainable financial success.  You MUST focus on customers.  You MUST value and appreciate the business, revenue, and referrals they bring you. Customers today are leaving businesses that take them for granted.  Customers are looking for those businesses

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