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Transforming The Customer Experience

Stop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service?

“I’d kill to have a golf swing like that!”
“I’d do ANYTHING to lift that much weight and look like that!”
We’ve all heard, and made, statements like this about something in either our personal or professional lives. But really, we are all a bunch of liars.

Yes, that sounds extreme, but let

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Customer Service – Do You Give Empty Compliments to Your Customer Facing Staff?

Compliments are always good, right? Especially a compliment given to an employee for delivering good customer service, right?
Actually…. no.
I’ll explain.
I once worked with a company in which the Director of the Customer Relations department would walk through the department and say “You guys are Rockstars!”  When an employee would speak

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