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Transforming The Customer Experience

Customer Service – Do You Give Empty Compliments to Your Customer Facing Staff?

Compliments are always good, right? Especially a compliment given to an employee for delivering good customer service, right?
Actually…. no.
I’ll explain.
I once worked with a company in which the Director of the Customer Relations department would walk through the department and say “You guys are Rockstars!”  When an employee would speak

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How Bad Customer Service Slashes Your Sales and What to Do About It

Bad customer service – we’ve all experienced it. The receptionist that seems impatient with us on the phone. The server at the restaurant that is condescending and rude, thus ruining our dining experience. The clerk at the store that seems to think we are invisible and rolls her eyes when

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Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Resolutions Don’t Work… HABITS Do
 
First off, I hope all of you had a wonderful holiday season and are looking forward to the promises and opportunities of 2015.
 
Many of you likely fell into the nostalgic traditions of setting New Year’s Resolutions with big plans and the best of intentions.

And… like the

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