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Transforming The Customer Experience

Culture’s Impact on Customer Experience

Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. 

Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. Corporate culture is rooted in an organization’s goals, strategies, structure, and approaches

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United Airlines Needs a Lesson in Apologizing

It’s all over the news… a United Airlines flight attendant insisted that a passenger put her dog carrier containing her 10-month-old French bulldog, Kokito, in the overhead compartment. Fellow passengers state the family told her there was a dog inside the carrier, but the attendant insisted the carrier be placed in

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