Transforming the Customer Experience

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Transforming The Customer Experience

Personalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

Improving customer service and profits… many companies make this so very complicated. Once you realize that you can design service into your processes, it makes much more sense. The magic happens when you’ve committed to the mindset and process required.

Here are a few strategies to get you started…

Make sure that

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Episode 15 – Written Communication Skills to Improve the Customer Experience

Once it’s in print, it’s ALWAYS in print. Any printed conversations – digital or paper and ink – with or ABOUT a customer live on for eternity. Because of this, we need to be extremely cautious and proactive about what is written to a customer and about the customer. Different

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Transforming the Customer Experience Podcast is HERE!!!

After a lot of preparation, the Transforming the Customer Experience podcast has come to fruition!

I’ve taken the ideas,  the most commonly asked questions, and most commented on themes of customer service skills, developing a customer centric culture, and leadership impact to produce a podcast that is perfect for your daily commute. Each

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