Transforming the Customer Experience

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Transforming The Customer Experience

Transforming the Customer Experience Podcast is HERE!!!

After a lot of preparation, the Transforming the Customer Experience podcast has come to fruition!

I’ve taken the ideas,  the most commonly asked questions, and most commented on themes of customer service skills, developing a customer centric culture, and leadership impact to produce a podcast that is perfect for your daily commute. Each

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Stop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service?

“I’d kill to have a golf swing like that!”
“I’d do ANYTHING to lift that much weight and look like that!”
We’ve all heard, and made, statements like this about something in either our personal or professional lives. But really, we are all a bunch of liars.

Yes, that sounds extreme, but let

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