Transforming the Customer Experience
Improving The Customer Experience Through Excellent Service & Training
We Were Good at Dating, But Terrible at the Marriage Part. They Left Us For Someone Else. No, this isn’t part of a marriage counseling session or a relationship reality show, but it is the reality that many of you face. The really scary part is that many of you may not even realize that [Read More]
There is so much press out there right now in the business communities advising you not to have the mindset of “Partnering” with your customers, it’s really driving me nuts! Some sources say that using the word “partner” implies that you are both on the same level and that there should be a hierarchy in [Read More]
Company, department, and team meetings are the perfect opportunity to demonstrate the commitment to the customer. Often, meeting agendas focus on issues important to leadership, housekeeping issues, new policies, etc and hopefully – customer issues make it on the agenda before “Open/New Items” if they are mentioned at all. And, if you are lucky, it [Read More]
As a business coach for companies, both large and small, that want to deliver a customer service experience to bring in more money from their customers, I’m often asked “Where do I begin?” It’s just like eating an elephant… One step at a time. Successful companies follow seven systematic steps when 1. Developing a complete [Read More]
by Don Beery The world is accelerating. University students getting younger every year (or maybe I’m just getting more… uh, seasoned). And your elementary-aged child is gaining a valuable business education. Specifically here’s what your 8 year old is learning about business in grade school. 1. Trading sandwiches This complex transaction occurs daily in cafeterias [Read More]
