Transforming the Customer Experience

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Transforming The Customer Experience

United Airlines Needs a Lesson in Apologizing

It’s all over the news… a United Airlines flight attendant insisted that a passenger put her dog carrier containing her 10-month-oldĀ French bulldog, Kokito, in the overhead compartment. Fellow passengers state the family told her there was a dog inside the carrier, but the attendant insisted the carrier be placed in

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Bridge the Gap of Customer Experience Perception

Long lumped in with Customer Service, the entire Customer Experience concept is finally being acknowledged as a weighty differential in the quest to build customer loyalty and increase sales.

Business Leaders everywhere must first understand there is likely a huge gap between the Customer Experience they believe their company delivers and

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