Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both internally and externally, we serve to fulfill a need or obligation. Now, be honest… how often is the way we work with people simply a combination of “habit activities” we’veContinue Reading –
Transforming The Customer Experience
Improving customer service and profits… many companies make this so very complicated. Once you realize that you can design service into your processes, it makes much more sense. The magic happens when you’ve committed to the mindset and process required.
Here are a few strategies to get you started…
Make sure thatContinue Reading –
Once it’s in print, it’s ALWAYS in print. Any printed conversations – digital or paper and ink – with or ABOUT a customer live on for eternity. Because of this, we need to be extremely cautious and proactive about what is written to a customer and about the customer. DifferentContinue Reading –
Business leaders are really starting to jump on board the Customer Experience Bandwagon. And for good reason. The Customer Experience is no longer just a great idea, it’s now becoming a strategic initiative for more and more companies across the board.
I am often asked how to go about proposing theContinue Reading –
It was an ordinary work day filled with phone conferences and content creation. Hours spent on the phone and on my computer all focused on teaching companies how to make more money by building better relationships with their customers.
Imagine my surprise, no delight, when I opened up an ordinary envelope