Transforming the Customer Experience



Transforming The Customer Experience

Episode 020 – Get Customer Feedback & Insights with Focus Groups


Listening to customers is the goal
Data drives a lot of CX work
Conversations give you the reasons BEHIND the data
Focus groups are a great way to have conversations
General fishing, proposed changes, specific topic focus
Feed off the energy and questions from the group
Uncover questions, priorities,

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Episode – 019 Tips for Customer Service Week 2018

Tips on How to Celebrate Customer Service Week 2018

Customer Service Week spans October 1 through 5 this year.

Customer Service week is the designated week to celebrate the folks in your company who work with customers and build strong relationships with them. These are the people your customers associate with your

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