Your Title is Code for “Delivering Excellent Customer Service – The title on your card is actually misleading. You do need to serve your company by fulfilling the responsibilities of your job, but you truly need to focus on serving your customers and delivering an experience they want more of.
Airlines to Customers: Stop Complaining or We’ll Go Home! – by Kevin Stirtz – Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: “More Loyal Customers” has won 5 star reviews at Amazon.com.
How Can We Best Measure the Results of Our Customer Service Efforts – Improving customer service is quite easy to do once you understand the importance of asking those who keep you in business – your customers.
Is the Service You Aren’t Delivering Driving Your Customers Away? – Customer satisfaction and retention are directly related to the level of service we provide. Often, companies are not even aware why they are losing customers, or that they are even losing them at all.
Improving Customer Service Requires Consistency – Design consistency into managing your customer experience. This article explains why customers want to business with a company they can count on.