Keeping It Personal With Your Customers Increases Satisfaction and Loyalty – Quality customer service is the most effective way to turn your potential customers into loyal customers. People gravitate toward those who use the personal touch.
Interested in Improving Customer Service? It All Starts with the Greeting – The proper greeting is the first step toward improving customer service. Building customer relationships all starts with how we welcome them into our business.
Real People Rock – by Kevin Stirtz – A big mistake some companies make is they hire and manage people like they buy and manage equipment. They seem to believe people’s behaviors can be designed and managed like machines.