About Kristina

Kristina Evey helps companies improve the way they connect with their customers. She is the owner of Centric Strategies, a firm oriented toward developing a cultural mindset focused on the customer. Her strategy is to ensure that everyone within a company or group is of the same “Customer Centric” mindset. Collaboration between Kristina and the client will identify the needs and opportunities to set mutual goals that are both realistic and achievable.

Kristina helps companies make more money by focusing on the customers that are currently doing business with them.  She does this by helping companies improve the way they connect with their customers. They become more profitable by strengthening their relationships with their existing clients to achieve the ultimate goal of customer loyalty.  She helps organizations understand that more money is made with existing clients and collaborates with them to view their businesses through the eyes of their customers.

She works with small to large organizations to ensure that everyone’s primary focus is on the customer.  Her customer centric strategies are applied in all fields — law, manufacturing, medicine, financial, hospitality, etc. Her strategy is to ensure that everyone within a company or group is of the same “Customer Centric” mindset. She provides coaching and training programs for  staff, management, and leadership, and her presentations are customized to the needs of the audience.

Kristina is a professional speaker, trainer, and educator in all areas of Customer Service. Her presentations actively engage all participants to afford them the experience to carry through in their own customer interactions. She has had numerous articles published and products produced on customer retention, satisfaction, and loyalty and is a regular contributor for radio and web interviews.

Kristina brings 20 years of background in the customer experience focus to her clients in a wide variety of fields along with her degree and certification in Psychology and NLP.

Kristina travels from her home in Michigan to her clients nationally.

  • Solutions

    Learn the most effective customer enhancement strategies that will create long lasting business sustainability and profitability. Most companies are focused on attracting and gaining new customers. I can show you that the easiest and most cost effective way to increase your profits is to delight your current customers first.
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Kristina Evey - Transforming the Customer Experience on Facebook


Take Problem Resolution to the Next Level to Increase Customer Loyalty

January 6, 2012
by: Kristina EveyCustomer Experience Management, customer satisfaction, upset customers

Use These CRM Software/Skills to Win Customer Loyalty

January 3, 2012
by: Kristina EveyCustomer service, customer retention, customer satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

December 15, 2011
by: Kristina EveyCustomer Experience Management, Customer service, customer retention, customer satisfaction

Customer Service “Foul” – Chance for Redemption or Failure?

September 16, 2011
by: Kristina EveyCustomer service

Use These CRM Software/Skills to Win Customer Loyalty

January 3, 2012
by: Kristina EveyCustomer service, customer retention, customer satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

December 15, 2011
by: Kristina EveyCustomer Experience Management, Customer service, customer retention, customer satisfaction

Customer Service “Foul” – Chance for Redemption or Failure?

September 16, 2011
by: Kristina EveyCustomer service

Customer Intimacy – What is it About Our Product?

March 17, 2011
by: Kristina EveyCustomer service, customer feedback, customer intimacy, improve customer service

Customer Service Provides Value

December 14, 2010
by: Kristina EveyCustomer service, cultural mindset, good customer service, improve customer service

Small Stores Trump Big-Box Stores in Service

November 29, 2010
by: Kristina EveyCustomer Experience Management, good customer service, improve customer service

Celebrate and Share Your Customer Service Efforts – with Worms

November 22, 2010
by: Kristina EveyCustomer service, customer satisfaction, good customer service, improve customer service

“Mom, She Talked to ME!”

September 29, 2010
by: Kristina EveyCustomer service, good customer service, improve customer service