Transforming the Customer Experience

Monthly Archives : May 2018

Why Core Values Need to Be in Your Customer Experience Focus


Core Values are the fundamental beliefs of a person or organization.

My podcast related to core values can be heard here…

Core Values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community. The core values are the solid

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Culture’s Impact on Customer Experience

Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. 

Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. Corporate culture is rooted in an organization’s goals, strategies, structure, and approaches

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