A customer centric culture is essential in delivering amazing customer experiences. This podcast walks you through the steps of defining and creating your ideal culture that will allow your staff to work with customers in the best possible way.Continue Reading –
Preparing your teams to improve and transform the customer experience is key. Most companies get it wrong. This podcast episode walks you through step by step how to preframe your initiative to get your teams in the right mindset by letting them know why your company is focusing on this,Continue Reading –
The key to a great customer experience is empowering your staff to take the initiative and work in the best interest of both the customer and your company. This podcast asks some tough questions to make you think in terms of allowing your staff to act as if they own theContinue Reading –
The way we speak with customers can make or break the customer experience. This podcast episode shares the most effective words and phrases to use when communicating with your customers. By speaking this way, your customers will be glad they made the decision to work with you and your company.Continue Reading –
Business leaders are really starting to jump on board the Customer Experience Bandwagon. And for good reason. The Customer Experience is no longer just a great idea, it’s now becoming a strategic initiative for more and more companies across the board.
I am often asked how to go about proposing theContinue Reading –