Transforming the Customer Experience

Monthly Archives : August 2015


Episode #2 – The ROI of Focusing on the Customer Experience

This episode focuses on the ROI of the Customer Experience using real world examples. Using the lifetime value of your customer is extremely important for everyone within your organization. If you don’t know your average lifetime customer value, I’ll walk you through how to determine that number here and what

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Episode #1 – Why All the Fuss About the Customer Experience?

What’s all the fuss about the customer experience? This episode explains why the successful companies are using the Customer Experience as a strategic advantage, building a loyal customer base, and increasing their profits. If you aren’t thinking along these lines, you are leaving money on the table!

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