Transforming the Customer Experience

Monthly Archives : February 2013

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Improving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

How many small businesses still remember or still operate on the phrase – If you build it, they will come?

This phrase is a sure fire customer service improvement  downfall and profit killer.

Those days are long gone.  Studies show that customer engagement is key and that customers are much more aware

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