Transforming the Customer Experience

Monthly Archives : January 2013

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Lego Connects More Than Blocks – It Connects People Through Excellent Customer Service

Connecting with customers is essential to customer loyalty and satisfaction.  It takes a special company, and a special representative, to really make that connection one that makes the news and touches hearts.

Luka is a little boy at the age of 7, but is the customer in this case.  He saved

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Hampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships

Small Gestures Build Customer Intimacy

I noticed today on the the TripAdvisor Site that there were some reviews for the Hampton Inn in Manhattan/Times Square in New York.  In the review section there were numerous extremely favorable responses and just a few non favorable reviews.

What got my attention was not the

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