Transforming the Customer Experience

Monthly Archives : October 2012


What to do With That Complimentary Letter for Good Customer Service

So, what to do with that letter complimenting that good customer service?

Who doesn’t like to receive a compliment? You’ll be hard pressed to find a person in the world that truly doesn’t like to receive a compliment.
How many people actually take the time to send a compliment letter or email?

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