“Why are customers impatient and upset when I’m trying to do what I can for them?” It’s all about setting the customer expectation. When you do it right, it leads to a better experience for them and makes life much easier for you. Here is a short video explaining how one orthodontic office did a [Read More]
Transforming the Customer Experience
Improving The Customer Experience Through Excellent Service & Training
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- @BFMack I encourage customers to be fired when they constantly cause trouble or look for ways to fight the process you've designed. about 12 hours ago
- @BFMack So true. Even still, in their own mind they think they are right. BUT, you still have the right to select/deselect your customers. about 13 hours ago
- Is the Customer always right? No, but in their mind they are. And their perception is really the only one that matters. Click Like if you … about 14 hours ago
- For any of you who send out emails to your customers, you know that you should be giving the option to... http://t.co/1c2DDwzmgp about 15 hours ago
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From The Blog:
- In Customer Relationships, Complacency is a Profit Killer
- Embrace Your Customers as Partners… REALLY!!!
- Does Your Meeting Agenda Put the Customer Experience First? If Not, Read This…
- The Best Customer Experience Begins with Customer Service Training – Part One
- What Your 8 year old is Learning About Business in Elementary School
- Nail Salon Could Use a Little Polish in Customer Service Training and Skills
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