Transforming the Customer Experience

Monthly Archives : June 2012

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Customer Complaint Resolution – A Fishy Restaurant Tale

Resolving a customer complaint isn’t just about handling the issue, it’s the way you handle the issue. Customer satisfaction and customer retention depends on it.  Here is how one unsuspecting restaurant lost a customer for life.

My family and I were on a weekend getaway in northern Michigan and stopped in

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Customer Loyatly – Make the Experience Memorable

Customer satisfaction and loyalty depends really on one thing… how memorable you make the experience.  Businesses and staff that bring an extra nuance to the “business transaction” have a much higher likelihood of retaining customers than those who simply deliver the promised product.

Last week, I had the opportunity to

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