Reaching out to your customers is hands down the best way to build customer loyalty and satisfaction. They will even fall in love with you over it. Now, this is a story of how an organization has engaged one if it’s customers, but isn’t your typical customer or organization. My 8 year old daughter recently [Read More]
April 13, 2012
Personality Can Make or Break Customer Service & Satisfaction
Personality makes much more of an impact on customer satisfaction than most people realize. While we all are focused on the best way to welcome customers into our businesses, the tones that we set, we often fail to capitalize on the main strength of the people we hire – their unique personalities. Yesterday I was [Read More]
April 10, 2012
A Common Customer Satisfaction Mistake – No Customer Definition
I had a very important Customer Engagement Moment reinforced this morning. We have two 9 month old Golden Retriever puppies that needed to be boarded while my family and I were gone last week on Spring Break. This was our first time leaving them overnight and with this boarding kennel. The owner of the kennel [Read More]