Hiring the right people is the single most important factor in delivering the best customer service. In this video, I explain why and what you need to take into consideration…….. How has your hiring process helped or hindered the service your company delivers?
October 14, 2010
Empathy Counts with Upset Customers
Managing upset customers revolves around one thing – empathy. Instead of offering solutions first, identify with your customer and recognize that they are upset about the inconvenience and hassle in fixing the issue much more so than the issue itself. Also, remember that the issue itself does not define you or your company, the way [Read More]
October 8, 2010
Customer Service Week – All Done? No Way!!
So, now that you’ve received some strategies to increase your customer service and raise the satisfaction levels of your customers, now what? Keep the Momentum Going!!! Just because Customer Service Week is over, by no means should you stop paying attention to your customers. If anything you should strive to treat them better every day [Read More]
October 6, 2010
Improve Customer Satisfaction by Getting to Know Your Customers
There are two main reasons for getting to know your customers. Many businesses are thrilled for the sale and make that happen easily, then move on to the next customer. Here are my two reasons why it’s essential. It’s Good Business You need to find out who your customers are to make sure you are [Read More]
October 5, 2010
Increase Customer Satisfaction by Managing Expectations
Manage the Customer’s Expectations Up Front When customers first begin to do business with you, they will have their own expectations and hopes regarding your product and service delivery. The best way to make sure you are seen as reliable and deliver on promises is to educate them from the beginning what to expect from [Read More]