Transforming the Customer Experience

Monthly Archives : July 2010


Customer Service Impacting Stock Performance?

Deliver excellent customer service and experiences, watch your stock value rise!

Finance has historically been a bit removed from the overall focus on Customer Experience Management, improving customer service, and the customer retention rates. The bottom

line and stock performance have been exact measurable benchmarks that they can report to the

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Customer Satisfaction and Service Lessons Taught by my Hairdresser

As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about customer satisfaction,customer service skills, and training. She really makes it a wonderful customer experience. I realized why I’ve stayed with the same hair stylist for more than 7 years……


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