The other day my husband and I were driving down the street and we passed a local oil & lube shop. I made the comment that I like that place because they always have cute sayings on their marquee to get people to come and do business with them.Continue Reading –
Deliver excellent customer service and experiences, watch your stock value rise!
Finance has historically been a bit removed from the overall focus on Customer Experience Management, improving customer service, and the customer retention rates. The bottom
line and stock performance have been exact measurable benchmarks that they can report to theContinue Reading –
It’s a rainy day here in Michigan, so I thought I’d surprise my kids and take them to see Ramona and Beezus. While trying to check the show times, clicking on the link to the movie theater brought me to a page that was under construction. Because I’ve become dependentContinue Reading –
As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about customer satisfaction,customer service skills, and training. She really makes it a wonderful customer experience. I realized why I’ve stayed with the same hair stylist for more than 7 years……
I ALWAYSContinue Reading –
In today’s world, everyone is fighting for customers. Your competitors are trying to lure your customers away and you should be trying to attract their customers as well. But how can you set yourself apart from the competition and retain your customers?
There are three ways to distinguish yourself from yourContinue Reading –
This week I’ve been traveling with my family across the midwest to the East Coast. Along the way, we’ve been staying at Hampton Inn every evening because we like the price, the consistency of quality, friendliness of staff, and the great continental breakfasts. Any hotel chain that can provide aContinue Reading –