I’m thrilled to present a guest blog post from one of my favorite sites www.FlyingPigCommunications.com and speaks directly to the experience we all desire to create for our customers.
by Laura Petrolino
In these tough economic times, it may seem like a false hope to create an environment where your customersContinue Reading –
Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m not an expert runner (except in my own mind), I usually go to a department store, try on a few shoes, and buy a pair at a reasonable price.
This time,Continue Reading –
Identify your top clients and best customers.
When I work with clients, I often contact their top 25% revenue producing customers and the lowest 25% revenue producing customers. I do this because I want to speak to those customers directly and find out what they like the least and the bestContinue Reading –
Dear Customer Service Leader:
It’s us, your staff. You’ve been talking to us lately about how we should focus on improving customer service with our company. So, in order to do that, we’ve compiled a list of things that we need from you to help us deliver excellent customer service.
OUR TOPContinue Reading –
Chris Voss, a Social Media Consultant, posted the following video on his blog and I wanted to be sure to pass it along. It goes over many of the things that we’ve discussed here regarding letting your customers help you shape your business model.
Enjoy!Continue Reading –
While I was having my morning coffee and watching the first few minutes of a talk show to start my day, there was a commercial for Modernistic Cleaning. Modernistic Cleaning is a Michigan based carpet, upholstery, and tile cleaning company. The thing that struck me about this particular commercial isContinue Reading –