Transforming the Customer Experience

Monthly Archives : February 2010

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Hospitality Advice on Service – Do You Have Guests or Customers?

Hospitality dictates that customers are “Guests”in our business
We all strive to excel in customer experience management.  Judging by my last post, there is a lot of interest involving the words that we use and the phrasing of our words when focusing on the customer experience.  Words make up only 7%

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Customer Experience Management – Practice What You Preach

Dear Employer –

Customer Experience Management has been a hot topic around our company lately.  You have been giving us many motivational talks about it, but there is something that would really help us out – leading by example.

You serve as a role model to us. If you disregard the

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