Archive for December, 2009
Customer Service and Chocolate – The Ideal Combination
Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it would be to have old customers tell you how the previous owner had driven customers away with their poor customer service? That’s exactly what one entrepreneur found when he purchased a Rocky Mountain Chocolate Factory [...]
Are You a Stodgy Professional or a Real Problem Solver?
In putting the final touches on a presentation I’m making later this afternoon, I recognize the fact that I need to really build rapport with the group that I am working with. I am new to them and they may not embrace doing a SWOT analysis late in the afternoon. I do have a few [...]
