Transforming the Customer Experience

Monthly Archives : November 2009

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Offer to Make Your Customer’s Load a Bit Lighter

Yesterday I had two great customer service experiences.  Two completely different scenarios, but the same premise of providing excellent customer service in such a way that clearly increased my satisfaction with the experience.

I have an iPhone which means that my cell service is through ATT.  I have heard so many

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Can You Use Social Media To Reach More of Your Customers?

Are you looking for the newest way to connect with your customers?  Well, since you are on the internet reading this post, you have access to the newest way companies are taking initiative to interact with their customers – Social Media.

Facebook and Twitter are the top two players in the

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