I was having a morning meeting to review upcoming products at my favorite local coffee house, Epic Coffee in Rockford, MI. I had the opportunity to meet the owner, Sarah, and complimented her on the success of the shop and the great feeling I always get when I am there. She thanked me for the [Read More]
October 22, 2009
Make Your Customers Happy by Helping Out in a Bad Situation
To continue the story of the extended Vegas stay………. Upon discovering that we had missed our plane check in time and could not get on either of the two later flights that evening, my husband and I were both pretty irritated. I had two regular client meetings that had to be rescheduled and my kids [Read More]
October 15, 2009
Are You Providing Customer Service in Your Best Interest or Your Customers?
My husband and I spent the past weekend in Las Vegas celebrating his birthday. It was a wonderful trip. The thing that he was really looking forward to was renting a specific convertible for the trip. We went through Enterprise Rental Company and all was great until it was time to return the car. We [Read More]
October 8, 2009
The Farewell is Just as Important as the Hello
I was just interviewed for an article for National Oil & Lube News about the importance of the proper farewell to the customer at the end of a business transaction. The farewell is one of the many components of a successful customer/business relationship. Customer service is building relationships to make our customers feel special and [Read More]
October 6, 2009
Treat Your Customers Well – But ONLY for This ONE Week!
In case you aren’t aware, this is Customer Service Week. No, you don’t need to go out and buy your customers flowers, (although it would be nice!), but for one week, you need to treat them very well. That’s right, just for one week, treat them as if you truly value their business. For this [Read More]