I was having a morning meeting to review upcoming products at my favorite local coffee house, Epic Coffee in Rockford, MI. I had the opportunity to meet the owner, Sarah, and complimented her on the success of the shop and the great feeling I always get when I amContinue Reading –
To continue the story of the extended Vegas stay……….
Upon discovering that we had missed our plane check in time and could not get on either of the two later flights that evening, my husband and I were both pretty irritated. I had two regular client meetings that had toContinue Reading –
My husband and I spent the past weekend in Las Vegas celebrating his birthday. It was a wonderful trip. The thing that he was really looking forward to was renting a specific convertible for the trip. We went through Enterprise Rental Company and all was great untilContinue Reading –
I was just interviewed for an article for National Oil & Lube News about the importance of the proper farewell to the customer at the end of a business transaction. The farewell is one of the many components of a successful customer/business relationship. Customer service is building relationships to makeContinue Reading –
In case you aren’t aware, this is Customer Service Week. No, you don’t need to go out and buy your customers flowers, (although it would be nice!), but for one week, you need to treat them very well.
That’s right, just for one week, treat them as if you truly valueContinue Reading –