I’m sitting in my “virtual office” while waiting for my son who is at math summer school. It is a small local coffee shop in my small town. The place is cozy, trendy and hip, good customer service, and the barista is starting to recognize me and is always friendly. Best of all, there is [Read More]
July 10, 2009
Those Little “Extras” Improve Customer Satisfaction
I had a nice experience today that made me smile when I was at the bank today. I pulled up to the drive through bank line and made some deposits. I had my three kids in the car with me and we waited for just a moment as the transaction was handled quickly and efficiently. [Read More]
July 8, 2009
Do Your Core Values Result in Customer Satisfaction and Service?
Core Values – many of us have heard the term, but do we really know what they are or mean? Core Values are those values by which you and your company are driven by. These determine who you are and what you stand for. The Core Values don’t necessarily have to do directly with your [Read More]