Archive for June, 2009
Customer Care Increases Satisfaction and Profits
“Customers will be quick to drop services that don’t meet their standards, so providers need to go above and beyond to prove their value.” “Proper customer care is positioned to be a game-changer for wireless providers as it builds trust and drives satisfaction.” “By being more proactive about identifying service issues, service providers can empower [...]
Your Customer Satisfaction is Dependent Upon Your Relationship with Them
Why do you currently bank where you do? Is it because you have a relationship with a particular banker? Why do you stay with your current financial adviser? Most likely because you have a strong relationship with them. What level of customer service to you expect? What is the best way to develop relationships and [...]
Considering Customer Satisfaction Issues? Think Long Term and Lifetime Value
When clients are making requests of you, it serves your best business interest to think long term. 5% of your current customers are leaving because their friends and colleagues are telling them about the great service your competitors are providing. 9% of your customers are being lured away by your direct competitors discounts, coupons, or [...]
Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details
You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to go out to dinner. But, what factors determine where you go? In a recent poll online, many requirements were listed, but the overwhelming majority said that the smallest details raise the satisfaction levels more than [...]
Do You Tolerate Bad Service?
If you have staff in your organization that are providing poor service, you have two options – provide them the direction they need, or they need to be let go. By allowing just one staff member to provide poor service, it will become a festering problem quickly. It sends the message to your other staff [...]
What Gives “Gym Goers” More Customer Satisfaction?
There are more health clubs available than ever before to help people achieve their health and fitness goals. But, why do so many of them fail? They simply aren’t looking at their clubs from the perspectives of their customers. Here are five ways to key into the needs of your customers and keep them coming [...]
Restaurant Cleanliness – More Than Meets the Eye, It’s in the Customer’s Mind
Cleanliness in a restaurant is more important than most people realize. Aside from the obvious health codes and issues, the cleanliness perception of the customer is formed in areas not usually considered. Increase your customer satisfaction and loyalty of your patrons by paying close attention to the cleanliness of your establishment each and every day. [...]
What Does it Take for Customer Satisfaction? Service with a Smile!
I went to my local mall today to do some last minute shopping. As I was passing through JC Penny to get the main part of the mall, I noticed some clothes that I liked and tried them on. As I was walking toward the counter to purchase some items, I noticed that there was [...]
Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!
For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste the local charm and uniqueness that is lost in many of the chain restaurants. Individuality is what makes the local restaurant stand out from the mass-marketed chains of steak, Italian, and All-American restaurants. Customer satisfaction [...]
