Archive for May, 2009
Zappos – A Customer Satisfaction Gold Standard
I came across an article just now that I felt compelled to pass along. Zappos is renowned for it’s excellent customer service. This article is written by two members of the call center team. If you have the time, please take a few minutes to read this fantastic article. Winning Customers Through Effective Call Center [...]
Customer Satisfaction – She absolutely Will!!
This is a follow up to my last post which detailed my under-whelming experience in one branch of a large retail chain supermarket. I went to the location at which I usually do my shopping. After getting my non-perishables, I headed to the deli for, yes, more sandwich meat and a roasted chicken. I walked [...]
Maybe he will… Maybe he won’t… WON’T
I just got back from a large supermarket chain to do some grocery shopping. I don’t usually shop at this location of the chain, but it was convenient for me today. Aside from the expected minor annoyance of not knowing the layout of the store, all went fairly smoothly until the end. At the last [...]
