Transforming the Customer Experience

Monthly Archives : April 2009


Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction

I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI.  I asked the server about a particular dish and she went into a detailed description of it, and then told me that it tasted delicious.  I then asked about a different dish described as “Greek”, received

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Give Customers What They Ask For and Increase Your Service

Some businesses are wondering what they can do to increase their profits and increase their customer satisfaction levels.   K&M Foods smartly acted on requests that were coming in from customers.  An article in The News Dispatch based in Michigan City, Indiana describes how one business is listening to what the

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