I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI. I asked the server about a particular dish and she went into a detailed description of it, and then told me that it tasted delicious. I then asked about a different dish described as “Greek”, receivedContinue Reading –
The profitable companies are those that are truly listening to their customers. Customers will tell you exactly what they like and don’t like about your company and products. Many companies tailor their products and services around the feedback that their customers have given.
Many clients ask me how to get theContinue Reading –
Some businesses are wondering what they can do to increase their profits and increase their customer satisfaction levels. K&M Foods smartly acted on requests that were coming in from customers. An article in The News Dispatch based in Michigan City, Indiana describes how one business is listening to what theContinue Reading –