Archive for April, 2009
Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction
I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI. I asked the server about a particular dish and she went into a detailed description of it, and then told me that it tasted delicious. I then asked about a different dish described as “Greek”, received another detailed description, completed with [...]
Customer Feedback – Are you listening?
The profitable companies are those that are truly listening to their customers. Customers will tell you exactly what they like and don’t like about your company and products. Many companies tailor their products and services around the feedback that their customers have given. Many clients ask me how to get the feedback. The answer is [...]
Give Customers What They Ask For and Increase Your Service
Some businesses are wondering what they can do to increase their profits and increase their customer satisfaction levels. K&M Foods smartly acted on requests that were coming in from customers. An article in The News Dispatch based in Michigan City, Indiana describes how one business is listening to what the customer wants and literally delivering [...]
