Transforming the Customer Experience

Monthly Archives : March 2009


Train Your Staff to be Cheese Experts for Your Customers

Ever been frustrated when you ask someone who works in a place of business about a product and they really can’t answer your questions? Trained associates can help. As detailed in The Gourmet Retailer,  The International Dairy-Deli-Bakery Association (IDDBA), Madison, Wis., has partnered with LearnSomething, Inc. (LS), Tallahassee, Fla., prominent

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Increase Customer Satisfaction and Give Them What They Really Want

So many businesses today are understandably  worried about staying in business, but they don’t know where to get the information about how to tailor their business.  The customers they serve are their best market research.  The successful companies today are those that are engaging with their customers in order to

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Being Customer Centric – Good Customer Service Equals High Customer Satisfaction

I receive the “Simple Truths” newsletter and glean so many practical business and life lessons from it.  Here is an excerpt that is truly worth passing on.  I highly recommend signing up for this newsletter.

The power of focus is critical to your success in business…and also in life. I must

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Trust and Relationships – These Improve Customer Satisfaction and Business Profits

Looking for a way to improve customer satisfaction, customer loyalty, and increase profits?  Here is a perfect example of being Customer Centric.

There is a company that sold gift certificates to local Chambers of Commerce in West Michigan.  The certificate were to be used in local area businesses as cash.  However,

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