Archive for February, 2009
“Friendliness” Ranks High for Customer Satisfaction
When making hiring decisions within your organization, be sure to consider the “friendliness factor.” Customers make their purchasing decisions based on how they feel. When they are developing relationships with their service and product supplies, a person who smiles, is inviting, and is easy to talk to ranks high in the preferred qualities that customers [...]
Give a little, get a LOT of Customer Satisfaction
My family and I are busily packing for our annual trip to Cancun. We both like to have watches with us when we travel to make sure we meet up on time. Since I use my iPhone as my clock, I don’t wear watches anymore and found that my watch battery was dead. Today is [...]
Progress toward Customer Satisfaction daily
Want to know how to give perfect customer satisfaction? By recognizing that it is PROGRESS, not perfection that counts. I recently met with a client who was having issues with his team and with staff morale. He seemed a bit overwhelmed by our discussion. Recognizing that there were many areas that needed attention, he threw [...]
Be Customer-Centric: Both Internally and Externally
Everyone knows the buzzword and implications of being “Customer Centric.” It means to focus on your customers and keep your customers in mind when evaluating processes and products within your organization. And, everyone knows that without our customers, we would not be in business at all. However, what many companies fail to remember is that [...]
Be Customer Centric: Learn Your Customer’s Names
“Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old sitcome “Cheers” really do hold a lot of relevance in today’s business world. Think about it, why did the old gang always meet at “Cheers” at the end of the day or when they needed [...]
Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers
Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent way to remind your clients that you are interested in their satisfaction with your product or service. Ask them how the project/product is functioning for them and what suggestions or feedback they have. By doing [...]
Increase Your Customer Satisfaction Levels! SMILE!!
A smile is a universally known and understood gesture. It transcends all languages and cultures. It speaks loudly to your customers and increases your customer satisfaction levels significantly. Just this one simple gesture makes customers feel at ease in your environment. It will also brighten the mood of your associates. I notice all of the [...]
Informed Teams Result in Happy Customers!
The best way to have your team members and associates truly be able to answer questions from your customers is to have them experience, use, and taste your products and services. This way, they will be giving the customer information that they are looking for from the perspective of the user. The topic for this [...]
