Archive for January, 2009
Handle Your Angry Customers with Empathy
Customer satisfaction is the determining factor in most business decisions. When people spend their money, they want to be certain that they are spending it with the people who will work with them, even when challenges arise. A recently printed article titled Top 6 Things Not To Do With Angry Customers does a very good [...]
Strengthen Your Customer Relationships
An article in yesterday’s Examiner.com, Best Practice PR:Keeping Customers reinforces the fact that successful businesses are looking for ways to develop sustainable relationships with their customers. These relationships are what fuels customer retention, customer satisfaction, and customer loyalty. Consumers today are buying relationships, not products. Your products and services can be purchased from more than [...]
Businesses Grow by Distinguising Their Level of Service
It is so important to recognize that the level of customer service that your organization provides will play a huge role in how successful and sustainable you will be. Large company or small, service is what will set you apart from your competitors. Customer satisfaction today is driven by core basic values that truly demonstrate [...]
Customer Satisfaction and Retention Should Be Your Focus in 2009
More important, cuts should never negatively impact the customer. In fact, Molloy said, in a time like this, it’s critical to optimize the customer experience, while still looking for ways to cut costs. . -Retail’s Uncertain Horizon, By Jessica Tsai, Posted Jan 19, 2009, Destination CRM.com NRF Annual ’09: A retailers conference attendees weigh in [...]
Tips for Successful and Postive Customer Relationships
“Superior customer service can often fall to the wayside, lost in the midst of an overload of daily tasks, responsibilities and expectations. However, research studies have shown that customer service is the key to customer loyalty; not something to be overlooked or de-emphasized, especially in this economic climate. Businesses need to value their customer relationships, [...]
Great Customer Service…. Do You Really Deliver It?
In so many of my conversations with business people, they are quick to agree that customer service is more important now than ever before. The customer service that your company delivers can give you a huge advantage over your competitors. One thing that I have noticed lately is that many people know when they receive [...]
Offer Up Your Help…… Connect the Dots for Your Customer
I just had two very completely different experiences with two stores. I was on the phone trying to locate two books for my son. The library does not carry this series, so my son wanted to purchase them. I telephoned a large mega store in the area. After being transferred only once, I was able [...]
We Are All in Sales….. Like It or Not
The perception of your company’s customer service is only as strong as it’s weakest link. Where ever that weak link is, that is the point where your customer will make the decision to stay with you or go elsewhere. Today I’d like to address a point that so many of us forget from time to [...]
Patience is a Virtue!
I just wanted to dedicate a special blog post to the folks at GoDaddy.com. I spent almost two hours on the phone with tech support at GoDaddy.com today with some issues regarding my email account. Doug, the tech, was more patient that I would have expected. I had already spent quite a bit of time [...]
Resolutions for Excellent Customer Service
Customer service “Our second resolution is for businesses, including the Craig Daily Press: Remember how important customer service is to success. Many local businesses have worked in 2008 to boost up customer service, but there always is room for improvement in this area. We urge everyone to keep moving forward in delivering excellent customer service, [...]
