I ran across an interesting situation the other day. My son received the 5th Harry Potter book as a Christmas gift. Since he is currently reading that book, I took it back to exchange it at a large local bookseller for the 6th book in the series. I had theContinue Reading –
To survive and prosper in today’s environment, and to advantage of opportunities when better times return organizations should change their cultures to growing, tending, and replanting their customers, rather than slashing-and-burning them. They should treat every one who has done or is doing business or could do business as golden,Continue Reading –
Follow up and follow through are two completely different things, but both can make or break the relationship that you have with your customers.
I have a personal example that will demonstrate both dynamics.
I belong to the local Chamber of Commerce. Through this association, I am supposed to receive a discountContinue Reading –