Archive for November, 2008

Make Yourself Unique with Service!

Customer service is the way to distinguish your organization from your competitors.  Find ways to surprise and delight your customers.  “It is the service we are not obliged to give that people value most.” – James C. Penny. I recently had lunch at the California Pizza Kitchen.  My friend and I enjoyed our salads and [...]

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Kristina Evey - Transforming the Customer Experience on Facebook

Take Problem Resolution to the Next Level to Increase Customer Loyalty

January 6, 2012
by: Kristina Evey • Customer Experience Management, customer satisfaction, upset customers

Use These CRM Software/Skills to Win Customer Loyalty

January 3, 2012
by: Kristina Evey • Customer service, customer retention, customer satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

December 15, 2011
by: Kristina Evey • Customer Experience Management, Customer service, customer retention, customer satisfaction

Customer Service “Foul” – Chance for Redemption or Failure?

September 16, 2011
by: Kristina Evey • Customer service

Use These CRM Software/Skills to Win Customer Loyalty

January 3, 2012
by: Kristina Evey • Customer service, customer retention, customer satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

December 15, 2011
by: Kristina Evey • Customer Experience Management, Customer service, customer retention, customer satisfaction

Customer Service “Foul” – Chance for Redemption or Failure?

September 16, 2011
by: Kristina Evey • Customer service

Customer Intimacy – What is it About Our Product?

March 17, 2011
by: Kristina Evey • Customer service, customer feedback, customer intimacy, improve customer service

Customer Service Provides Value

December 14, 2010
by: Kristina Evey • Customer service, cultural mindset, good customer service, improve customer service

Small Stores Trump Big-Box Stores in Service

November 29, 2010
by: Kristina Evey • Customer Experience Management, good customer service, improve customer service

Celebrate and Share Your Customer Service Efforts – with Worms

November 22, 2010
by: Kristina Evey • Customer service, customer satisfaction, good customer service, improve customer service

“Mom, She Talked to ME!”

September 29, 2010
by: Kristina Evey • Customer service, good customer service, improve customer service