Archive for November, 2008
Customer service is the way to distinguish your organization from your competitors. Find ways to surprise and delight your customers. “It is the service we are not obliged to give that people value most.” – James C. Penny. I recently had lunch at the California Pizza Kitchen. My friend and I enjoyed our salads and [...]
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September 7, 2010
by: Kristina Evey • Customer Experience Management , Customer service , customer satisfaction , good customer service
September 3, 2010
by: Kristina Evey • Customer service , customer retention , customer satisfaction , good customer service
September 2, 2010
by: Kristina Evey • Customer Experience Management , Customer service , improve customer service
August 30, 2010
by: Kristina Evey • Customer loyalty , Customer service , customer retention , good customer service , improve customer service
September 7, 2010
by: Kristina Evey • Customer Experience Management , Customer service , customer satisfaction , good customer service
September 2, 2010
by: Kristina Evey • Customer Experience Management , Customer service , improve customer service
August 24, 2010
by: Kristina Evey • Customer Experience Management , Customer service , customer retention , good customer service , improve customer service
August 11, 2010
by: Kristina Evey • Customer Experience Management , Customer service , good customer service
September 7, 2010
by: Kristina Evey • Customer Experience Management , Customer service , customer satisfaction , good customer service
September 3, 2010
by: Kristina Evey • Customer service , customer retention , customer satisfaction , good customer service
August 30, 2010
by: Kristina Evey • Customer loyalty , Customer service , customer retention , good customer service , improve customer service
August 27, 2010
by: Kristina Evey • Customer service , good customer service