Archive for November, 2008

Make Yourself Unique with Service!

Customer service is the way to distinguish your organization from your competitors.  Find ways to surprise and delight your customers.  “It is the service we are not obliged to give that people value most.” – James C. Penny. I recently had lunch at the California Pizza Kitchen.  My friend and I enjoyed our salads and [...]

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Kristina Evey - Transforming the Customer Experience on Facebook