Thank you , Thank you , Thank you In real estate, we hear that success is all about three things, Location, location, and location. If your, or your company’s, success depends on your customers (which they all do) three things to live (and grow by) are Thank you, thank you, and thank you. It is [...]
When customers physically are in our business or organization, how are they treated? One of the most important points that I stress is that it is essential to acknowledge customers as soon as possible. There are few things more aggravating than having to look for a sales person or receptionist to help us. The customer [...]
In this article by John Tozzi, How Small Stores Can Lure Holiday Shoppers printed on September 25, 2008 by CRM Daily, it seems that smaller retailers are going to have an advantage over their larger competitors this holiday season. In whatever market they’re targeting, small retailers need to court their best customers this holiday season. [...]
