Archive for September, 2008
Keep Social Networking Sites in Mind When Handling Your Customers
The article, How Companies Use Twitter To Bolster Their Brands by Rachael King appearing in CRM Daily.com just goes to show how powerful social networking sites actually are. Keep in mind the statistics…. Happy customers tell four to five people about their experiences. On the other hand, dissatisfied customers tell nine to twelve people about [...]
How Much Does a Bad Attitude in Customer Service Cost You?
We’ve all had bad days. The car wouldn’t start, the kids were slow in getting ready and caused you to be late for a meeting, you overslept, you had an argument with a loved one….. All of these are valid reasons for having a bad attitude… but only your model of the world. If these [...]
First Impressions Count!
“You never have a second chance to make a first impression.” How true this is! It takes only a few seconds for people to make a customer service judgment about you and your organization. Make the first impression count in a positive way. Here are a few of the top deal makers or breakers that [...]
