Transforming the Customer Experience

Monthly Archives : September 2008

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Keep Social Networking Sites in Mind When Handling Your Customers

The article, How Companies Use Twitter To Bolster Their Brands by Rachael King appearing in CRM Daily.com just goes to show how powerful social networking sites actually are.

Keep in mind the statistics….  Happy customers tell four to five people about their experiences. On the other hand, dissatisfied customers tell nine

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