A lot of companies today are recognizing the importance of customer loyalty. Some studies suggest that a 2% increase in customer retention will have the same impact as a 10% operating cost reduction. The factors that go into this can be numerous depending on which study you are looking at. I think that it really [Read More]
July 17, 2008
Avoid Saying “NO”
In a world where everyone is tired of hearing what they can’t do, try rephrasing your objective into what you CAN do. Customers don’t want to hear that they can’t get what they want or that they don’t fit into a certain category. They want to know how you will satisfy their needs. To keep [Read More]
July 16, 2008
Treating Your Customers as Guests
The complaint from so many consumers these days is that they are feeling like nothing more than a number. Consumers want to feel that they are valued and appreciated. There are a few and extremely easy ways to go about showing consumers that you value them and their business. Greet them as you would a [Read More]
July 12, 2008
Get to Know Your Customer’s Use for Your Product or Service
One of the easiest traps that businesses fall into today is that they have a product or service to sell and think that customers will fit into their mold. However, they have it completely backwards. Consumers today don’t want to fit into anyone’s mold and want services and products that will fit their needs, not [Read More]
July 11, 2008
Welcome!
Welcome to the world of Customer Service Excellence! Today’s customers are more demanding and savvy than ever before. They expect people to deliver what they promise, and to deliver it with a smile. They want to feel part of a team toward a common goal. Customers want providers and suppliers to take care of [Read More]