Transforming the Customer Experience
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Kristina Evey, Consultant, Speaker, and Trainer, demystifies the Customer Experience to grow both sales and customer loyalty. She works with B2B mid-market companies to make the Customer Experience a strategic initiative and create cohesive alignment and clarity around a Customer and Employee Centric Culture.

An Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Customer Journey Mapping

This concept is nothing new… yet so many company leaders have not done it… or – at least- have not done it effectively. Leaders tend to get overwhelmed with the process, and no wonder. Many folks, myself included, used to map out every single touchpoint the customer encounters

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Episode 008 – Creating an Effective Customer Journey Map

Episode 008 – Creating an Effective Customer Journey Map Shownotes

What Journey Mapping ISN’T

Not a process map
Not or training manual
Not what you hope customers experience
Not the time to map out every single touchpoint and the stuff behind the scenes to make the magic happen for the

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Episode 007 – CX Depends on Hiring Right

Hiring Right – Episode Number 007 Shownotes…

So much of this work is dependent on hiring the right people to execute the desired customer experience. If you have people that aren’t concerned about customer service and making the customer happy enough with their experience doing business with you, then you have a

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Customer Testimonials

  • Kristina is an absolute delight as a group speaker! The wisdom level imparted within a brief time frame leaves the audience clamoring for more. Her message was poignant, extremely knowledgeable and perfect for the occasion. She has a unique talent for immediately establishing a comfort level with listeners. I kept wishing my whole company team had been there.
  • Businesses and organizations need people who have vision and can guide them to the successful achievement of that vision. Kristina will measurably add value to any organization that will choose to use her services, embrace her knowledge and incorporate her advice. The results will be a measurable retention of customers and greater satisfaction of staff serving your customers.
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